Shipping & Returns 

Shipping

Times and costs (includes times of preparing and delivery)
Packages can be sent in a number of ways:

  • Shipped with a courier door to door - costing 45 ₪2-12 business days (depending on the type of item and the address for delivery), with purchases over NIS 300 – free shipping. On the day of delivery, our courier will contact you by phone and inform you of the delivery time

  • At delivery points - 25 NIS, 2-12 business days (depending on the type of item and the address for delivery).

  • Collecting objects from the studio – Address:  Sheshet Ayamim 23 Binyamina, Israel. From Sunday to Thursday from 09:00 to 18:00 (by appointment only by phone) the item can be collected within 1-6 business days. As soon as your order is ready to be picked up, I'll send you an SMS an update that your item is ready for collection.

  • Business days: Excluding Friday-Saturday and excluding holidays

  • Custom privet orders- Preparation time between 1-16 business days. delivery time of up to 6 business days, so a maximum will take 22 business days.

Swap

Items purchased on the site can be exchanged up to 14 days from the date of receipt of the item, provided that the item is not used in any use of the invoice combination sent to you by email and by sending a message to

WhatsApp numbered: 052-3786769 It is not possible to replace custom ordered items

  • sending the items for replacement will be made at the expense of the orderer and in accordance with the terms of the regulations.

 

RETURNS

  • Items can be returned for a credit card on the site or a refund up to two days from the date of receipt of the item

  • the item must be sent by return mail, provided that it has not been used and/or has been damaged/damaged along with the invoice sent to you by email

  • credit on the site will be given on the full amount of the item

  •  a monetary credit will be transferred to the payment method with which the order was made and in accordance with the schedules of the credit company / PayPal

  • A refund will be given minus a cancellation fee of 5% of the value of the transaction or NIS 80 – whichever is lower. No refund will be given on the shipping fee